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Waterloo, Canada (AHN) – Research in Motion (RIM) has fully restored its BlackBerry services on Thursday ending three days of agonizing downtime for many of its 70 million customers worldwide.

RIM president and co-chief executive Mike Lazaridis posted a video on its website apologizing for the inconvenience caused by the outage that prevented BlackBerry users from e-mailing and browsing the Internet on the smartphone.

Lazaridis also told reporters in a conference call that the email backlog that followed after a backup server in Europe failed caused much of the problem. He advised BlackBerry users to reset their smartphones get in it synchronized again with the network by taking out the battery for a short time.

The outage, the worst in RIM’s history, began in Europe on Monday and spread worldwide by Wednesday. The hardware for a backup switching architecture failed and technicians have to restart the server. But the backlog of messages and data traffic took troubleshooters time to send and prolonged the disruption.

Lazaridis said measures were undertaken, including the audit of its system, to prevent a repeat of the problem.

Co-CEO Jim Balsillie said RIM will try to win back the trust of customers and keep them from switching to other smartphones.

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